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What if the check design
on screen does not match my previous order?
It is possible that you may be attempting to reorder
a check design that was discontinued in our last catalog
release. Discontinued designs are listed below along
with their design substitutions:
1. Elegant Rose (Redesigned as Garden Rose)
New codes WGR, WDGR, TGR
2. Coastal Series (Redesigned as Waterfront)
New codes WWF, WDWF, TWF
3. Dalmatians (Redesigned as Puppy Love)
New codes WPL, WDPL, TPL
4. Kittens (Redesigned as Fluffy Felines)
New codes WFF, WDFF, TFF
5. Values (Discontinued; Converted to America the Beautiful)
New codes WAB, WDAB, TAB
6. Green Thumb (Discontinued; Converted to Ladybugs)
New codes WLB, WDLB, TLB
7. Spectrum (Discontinued; Converted to Prosperity)
New codes WPR, WDPR, TPR
8. Landmark (Discontinued; Converted to Waterfront)
New codes WFF, WDFF, TFF
9. Competition (Discontinued; Converted to Vintage)
New codes WV, WDV, TV
10. All Smiles (Discontinued; Converted to Vintage)
New codes WV, WDV, TV
11. Inspiration (Redesigned as Divine Inspiration)
New codes WDI, WDDI, TDI
Several designs were redesigned, though product codes did not change. These include:
America the Beautiful, Flavors, Garden Rows, Precious Angels, Prosperity, Waterfront,
In addition, some designs are still available, though not in Top Stub:
| Ladybugs |
TLB Converts to TV |
| Age of Innocence |
TAI Converts to TV |
| Puppy Love |
TPL Converts to TV |
| Horsing Around |
THA Converts to TV |
| Safari |
TSA Converts to TV |
| Checkered Flag |
TN Converts to TV |
| Fluffy Felines |
TFF Converts to TV |
| Prosperity |
TPR Converts to TV |
Please feel free to select a new check design if you
are dissatisfied with the product substitution selected
for any particular product.
Why am I receiving an error message that I cannot place
a re- order when I know I have reordered checks through
my bank?
Errors may appear when a customer attempts to reorder
for the following reasons:
1. An order never was reordered via the bank Internet
platform. An order may have been placed via phone, mail
or fax, but an Internet record must exist to trigger
a reorder.
2. You may not have entered the correct information
on the welcome screen. Please double check your routing
number, account number, product code, and starting sequence
number from your reorder form.
3. The bank has elected to restrict Internet reorders
on your particular product.
If you receive an error message,
please contact your bank to place the reorder.
What if my address has changed from my previous order?
This service only allows reorders with no personal
information changes. If your personal information has
changed, please
contact your financial institution to place an order
with the necessary changes.
Can I change my check design?
Yes. You may select a new personal
design from our on-line drop down menu on the Check
Reorder Form Screen, or
directly from the on-line catalog link on the same
page.
How will I be charged for my checks?
Your checking account will be
charged automatically through your financial institution
for the amount shown
on the screen.
What if I receive free checks from my bank? Will I be
charged if I reorder my checks on-line through this
site?
If you are participating in a special bank program that
we have been notified not to bill, you will not be charged
if you are reordering the same design. If you are selecting
a new design, you may want to check with your financial
institution to see if you will be charged.
* If you receive a discount, your discount will be
applied prior to final billing.
How long will it take to receive my check order?
Please allow 7-14 business days for standard deliver.
If you need them faster, you may select an expedited
delivery option on the shipping address field before
you place your check order. You may not, however, change
the delivery address. If your checks are pre-printed
with a post office box, you must call your financial
institution to place your expedited order. Federal
Express
will not deliver to a post office box. Please note
that there will be an additional charge if an expedited
delivery
method is selected.
What if I clicked “Accept” in
error?
Notify your financial institution
as soon as possible so that they may find the order.
What if I lost my order confirmation number?
Please contact your financial
institution to check on the status of your order.
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